The provisions of this client agreement will take affect immediately that they are provided to you, and will continue inforce until they are cancelled by you or us, or they are replaced by an updated client agreement.

 

Pembrokeshire Mortgage Centre Ltd trades as County Financial Consultants, and is authorised and regulated by the Financial Services Authority, Financial Services Authority Number 479220.

 

In providing the investment services to you, we will categorise you as a “retail client”.  The type of client category will determine the level of protection afforded to you under the regulatory system.  As a “retail client” the regulatory protections available to you are determined by this category and will be “the highest available”.

 

Where we have categorised you other than as a “retail client” (see above), you may request re-catergorisation under a client category which benefits from a higher degree of protection.  However, we reserve the right to agree to such a re-catergorisation on a case by case basis, and where we agree to do so it does not necessarily mean that you will have the right to of access to the Financial Ombudsman Service.

 

Your objectives will be set out and summarised within a personalised suitability letter, which will be issued to you as a result of your personal consultation with us to document and explain the recommendations we have made.  This will be based on your stated objectives, acceptable level of risk and any restrictions you wish to place on the type of investments or policies you all are willing to consider.  Unless confirmed in writing to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you.

 

When we arrange any transaction to which you have given instructions, we will not give you any further advice unless you request it, but will be glad to advise you at any time you ask us to do so.  The only exception to this will be if we arrange (on your behalf) a pension fund withdrawal plan, where it is our practice to routinely review such arrangements throughout their duration.  However, at our discretion and unless we hear from you to the contrary we may telephone you from time to time between the hours of 9.00am and 9.00pm without your further prior consent to such contact.

 

We will enter into communication with you through whatever means are convenient to you and us, including face to face, telephone, email and other acceptable electronic communication methods.

 

We like to keep clients informed of products and services we offer which may be of interest to them.  If you would prefer to be excluded from these services, please contact us.

 

English law will be the basis of this contract and the language in which this contract will be interpreted.  All communications will be conducted in English.

 

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

 

We offer financial advice, but occasions can arise where we, or one of our other clients, will have some form of interest in the business that we are transacting for you.  If this happens, or become aware that our interests conflict with your interest, we will inform you in writing and ask for your consent before we carry out your instructions.

 

In accepting this client agreement, you agree that we may change the future content without receiving your prior consent to do so, but we will not conduct any investment business for you following any change unless we have given you at least 10 (ten) business days notice, unless it is impractical to do so.

 

We require our clients to give us instructions in writing.  We will accept oral instructions at our discretion, which must be confirmed in writing.  We can refuse your instructions at our discretion.

 

We maintain professional indemnity insurance to enable to us to meet any liability that may arise in respect of our obligation to you for services performed on your behalf.

 

If you should have any complaint about the advice you receive or product which you have bought, please write to the Compliance Manager, Pembrokeshire Mortgage Centre Ltd, County Financial Consultants, Sea View, Cambrian Terrace, Saundersfoot, Pembrokeshire, SA69 9ER.  Our Telephone Number is 01834 812141.

 

Pembrokeshire Mortgage Centre Ltd trading as County Financial Consultants recognises the importance of treating our clients, staff, advisers and professional partners fairly and with respect at all times.  Strategies and approach adopted by both Pembrokeshire Mortgage Centre Ltd and County Financial Consultants ensure treating customers fairly is implemented and fully incorporated into its business.

 

Pembrokeshire Mortgage Centre Ltd and County Financial Consultants is committed to ensure all developments and initiatives are taken forward in an environment that supports the mission statement, vision and core values of the company.  These state that the company aspires to be the premium brand both locally and on a wider scale and be the first choice for financial advice, with an underlying culture of treating clients, professional partners and advisers and staff with due dignity and respect and working to the principals of the treating customers fairly, initiatives introduced by the Financial Services Authority.

 

We are not authorised to handle client money.  We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash.

 

Personal information provided may be maintained on computer records and will not be disclosed to other parties except other businesses within the same group of companies, our auditors, and any organisation requiring access to such information for regulatory purposes only, or any person having a legal entitlement to access.

 

Where business services are provided to the firm by third parties, circumstances may arise which warrant a disclosure of more than just your basic contact details.  On these occasions, such as processing business, and obtaining compliance and regulatory advice you agree that personal information held by the firm may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such third parties.  You agree that this information may be transferred electronically, eg: email.  You also agree that any such third party or we may contact you in the future by any means of communication that we consider appropriate at the time.

 

You or your appointed agent may inspect contract notes, vouchers and entries in our books, (whether kept manually or electronically) which relate solely to your investments.  Where a copy is requested, we reserve the right to charge a nominal fee for the production of this copy.  As we treat all of our client’s records as confidential, we reserve the right to give you copies of your records if to do otherwise would be to allow access to files containing records about other clients.  We keep records of all our business transactions for at least six years.

 

This client agreement may only be cancelled and our authority to act on your behalf may only be terminated in writing, at any time, without penalty, by either party and with immediate effect without prejudice to the completion of transactions initiated prior to receipt of such notice.  Other than as stated in this paragraph, there are no cancellation rights that apply to this client agreement.

 

Pembrokeshire Mortgage Centre Ltd and County Financial Consultants derive income from commissions if a fee arrangement is not signed, this is paid to us in respect of transactions in life assurance, pensions, ISA’s, unit trusts and other regulated collective investments schemes and in investment trust companies shares held in PEP or regular saving scheme.  We shall tell you the amount of commission payable to us on any such investment.  We will tell you the amount of commission or any form of benefit from the issuer of a security or from another company.

 

If we arrange for you to take out a policy mentioned above and chose not to pay a fee but prefer that we receive commission from the life insurance company or friendly society we must inform you that IF YOU SUBSEQUENTLY CEASE TO PAY PREMIUMS IN THE POLICY, and in consequence we are obliged to refund commission that has been paid to us, we will charge a fee based on the amount we have to repay back to the life insurance.